PAYMENTS AND RETURNS POLICY
Full payment for all orders will be taken when the order is placed. Payments can be made via Shopify gateway using major credit/debit cards.
Shopify gateway protects your financial information with industry-leading security and fraud prevention systems. When you use Shopify gateway, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction.
Superior lighting offers a 14-day returns policy starting the day after delivery of your order, providing the goods have not been installed, assembled or modified and are still in as new condition in the original packaging with all accessories that were sent with them. You must notify us in writing by email: firstname.lastname@example.org a telephone call is not sufficient. Proof of purchase is needed for all returns. Please note - if you require an exchange, outbound carriage charges will apply.
For unwanted items the customer is responsible for any return carriage. The customer is responsible for the loss or damage when returning the goods, so please pack the good well and you should take out enough insurance to cover the value. The total order amount including the original delivery cost will be paid within 30 days of our receiving the goods. Superior lighting reserve the right to charge a 25% re-stocking fee if the request to return the goods is outside the 14-day period.
Shortages or Damages
Notification of any shortages or damages must be notified to us within 14 days after delivery of your order by e-mail: email@example.com A telephone call is not sufficient. If the shortages or damages are reported after the 14 days replacement parts will be chargeable. Superior lighting cannot accept responsibility after this period.
Notification of faulty goods must be sent to us by e-mail: firstname.lastname@example.org A telephone call is not sufficient. Faulty goods must be sent back to Superior lighting for inspection, the customer is responsible for any return carriage. If found to have a fault you will be offered a refund or an exchange. The return carriage for this will only be refunded if a fault is found after being inspected.
Superior lighting will not be liable for any third party costs due to faulty, damages or shortages.
All dimensions, technical data, text and pictures are for guidance only and Superior lighting cannot be held responsible for their accuracy.
All availability and delivery times quoted are for guidance only and cannot be guaranteed.